At City Key Properties, we respect your privacy and comply with the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and other applicable data protection laws. This Cookie Policy explains how we use cookies and similar tracking technologies on our website and platform (collectively, the "Services"), and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites:

• Function properly and securely
• Remember your preferences and login status
• Analyze traffic and improve user experience
• Deliver personalized content and advertising

Similar technologies include pixels, web beacons, local storage, and device identifiers (collectively referred to as "cookies" in this policy).

2. Legal Basis for Cookie Use (GDPR Compliance)

Under GDPR and ePrivacy rules, we process cookie data based on:

🔹 Strictly Necessary Cookies: Legitimate interest / contractual necessity (no consent required).

🔹 Functional, Analytics & Marketing Cookies: Your explicit consent, which you may withdraw at any time.

You can manage or withdraw consent via our Cookie Consent Banner or browser settings (see Section 5).

3. Types of Cookies We Use

Category	Purpose	Examples	Consent Required?
Strictly Necessary	Essential for platform operation: authentication, security, fraud prevention, load balancing.	Session ID, CSRF token, login status	❌ No
Functional / Preference	Remember your settings (language, region, dashboard layout) to personalize your experience.	Language preference, theme selection	✅ Yes
Analytics / Performance	Measure traffic, feature usage, and platform performance to improve our Services (anonymized where possible).	Google Analytics, Hotjar, Mixpanel	✅ Yes
Marketing / Targeting	Deliver relevant ads, track campaign effectiveness, and enable retargeting across platforms.	Meta Pixel, LinkedIn Insight Tag, Google Ads	✅ Yes
Third-Party / Embedded Content	Enable features from external providers (e.g., property maps, video tours, chat widgets).	Google Maps, YouTube, Intercom	✅ Yes

4. Cookie Details & Duration

Strictly Necessary Cookies

Cookie Name	Provider	Purpose	Duration
ckp_session	City Key Properties	Maintains user session & security	Session
ckp_csrf	City Key Properties	Prevents cross-site request forgery	Session
ckp_auth	City Key Properties	Stores authentication token (encrypted)	30 days

Functional Cookies

Cookie Name	Provider	Purpose	Duration
ckp_language	City Key Properties	Saves preferred language	1 year
ckp_region	City Key Properties	Remembers geographic preferences	1 year
ckp_dashboard_layout	City Key Properties	Preserves custom dashboard settings	1 year

Analytics Cookies

Cookie Name	Provider	Purpose	Duration
_ga, _gid	Google Analytics	Distinguishes users, tracks sessions	2 years / 24 hours
_hjSession_*	Hotjar	Records anonymous usage patterns	Session
mixpanel_distinct_id	Mixpanel	Analyzes feature engagement (pseudonymized)	1 year

Marketing Cookies

Cookie Name	Provider	Purpose	Duration
_fbp, _gat	Meta/Facebook	Ad delivery, conversion tracking	3 months
li_fat_id	LinkedIn	Campaign attribution & retargeting	30 days
IDE, DSID	Google Ads	Personalized advertising across Google network	1.5 years

Third-Party Embedded Content

Service	Purpose	Privacy Policy
Google Maps	Display property locations	Google Privacy
YouTube	Embed property video tours	YouTube Privacy
Intercom	Live chat & user support	Intercom Privacy

Note: Third-party providers may set their own cookies subject to their privacy policies. We encourage you to review them.

5. How to Manage Your Cookie Preferences

🎛️ Cookie Consent Banner

When you first visit City Key Properties, you'll see a consent banner allowing you to:

✅ Accept all cookies

⚙️ Customize preferences by category

❌ Reject non-essential cookies

You can update your choices anytime by clicking the "Cookie Settings" link in our website footer.

🌐 Browser Controls

You can also manage or delete cookies via your browser settings:

• Chrome: Settings → Privacy & Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

⚠️ Disabling strictly necessary cookies may impair platform functionality (e.g., login, security).

📱 Mobile Devices

Adjust cookie settings in your device's browser app or operating system privacy settings.

🔄 Withdraw Consent

Withdrawing consent for analytics or marketing cookies will stop future tracking but does not delete data already collected. To request deletion of previously collected data, contact us at privacy@citykeyproperties.com.

6. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" feature. While we respect user privacy, there is no universal standard for responding to DNT signals. We rely on our consent management platform to honor your explicit choices.

7. Internatonal Data Transfers

Cookies may transmit data to servers outside your country. When transferring personal data from the EEA/UK, we ensure compliance via:

• Standard Contractual Clauses (SCCs)
• GDPR adequacy decisions
• Binding Corporate Rules (where applicable)

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly set non-essential cookies for minors. If you believe a minor has provided data via our platform, contact us for immediate review and deletion.

9. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology, law, or our practices. Material changes will be notified via our consent banner or email. Continued use of our Services after updates constitutes acceptance.

10. Contact Us

Questions about our cookie practices or to exercise your data rights?

📧 Email: privacy@citykeyproperties.com

🌐 Support Portal: www.citykeyproperties.com/privacy-support

EU/UK Users: Contact our Data Protection Officer at dpo@citykeyproperties.com.

Supervisory Authority: You have the right to lodge a complaint with your local data protection regulator (e.g., ICO, CNIL, BfDI).